Customer Support

We're Here to Help

Top 5 Most Asked Questions

How can I lower my energy costs?

How do I start or stop service?

When will my power be restored?

I'm having trouble paying my bill. What can I do?

I need help with My Account.

Questions By Topic

Billing & Payment

Moving Service

Programs & Rebates

Outage & Emergencies

My Account

Man using smartphone at his desk

Are You a Business Customer?

Get help that's personalized to fit the needs of your business on energy savings and energy efficiency.

Go to Business Resources

Support Resources

Phone Numbers

Electrical Outage

800-895-1999

Gas Emergency

800-895-2999

Residential Customer Service

800-895-4999

Business Customer Service

800-481-4700

Builder's Call Line

800-628-2121

Call Before You Dig

811

Resources

Mobile App Download the mobile app for an easy way to pay your bill, report your outage, and see your energy usage.
New Customers Whether you're a business or residential customer, you can find helpful information here to start your experience with us.
Yard Restoration If you've had planned construction or emergency repairs around your premise, we will restore your impacted property.
Vegetation Management Our crews will trim and remove trees that are near or impacting power lines on your property for free.

By Email

inquire@xcelenergy.com

By Mail

General Correspondence

Xcel Energy
414 Nicollet Mall
Minneapolis, MN 55401

Account Related Requests or Questions

Xcel Energy
P.O. Box 8
Eau Claire, WI 54702-0008

Send Your Payment

Xcel Energy
P.O. Box 9477
Minneapolis, MN 55484-9477

Energy Saving Tip

Heat or cool a smaller area by closing vents in rooms that are not in use. You’ll stay more comfortable when you're managing less air space.  

Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.