Choose your state
Our products and services differ based on state. Please select your state (or the state you're interested in) from the list to the left.
Why do our products and services differ based on state? Because our business is regulated by state. We have regulated operations in eight Western and Midwestern states. The different regulatory body for each state we serve determines what products and services we deliver in that state.
FAQ: Understand Bill
FAQ: Understand Bill
FAQ: Understand Bill
Learn more about your Xcel Energy bill
How do I change my name or my mailing address on my bill?
If you need to change any information on your account, call our customer contact representatives at 1-800-895-4999. Our representatives will make your requested changes right over the phone. If you prefer, you can email us at inquire@xcelenergy.com.
Where can I locate rate information?
You can find rate information on our website xcelenergy.com/Rates. We also provide rate information to our customers periodically as required by our state public utility commissions. We post notices of rate changes on your bill, in bill inserts and in customer newsletters. If you have additional questions about our rates, please call our customer contact representatives at 1-800-895-4999.
Why is my bill so high?
Hot summer and cold winter days mean your heating and cooling system has to work harder to keep your home comfortable. Prepare ahead by improving the insulation in your home and preventing air leaks. We recommend that you install a programmable thermostat and set it at 68º in the winter and 78º in the summer. Please check our online checklist for more information.
How do I get a duplicate copy of my bill?
To receive a duplicate copy of your bill, call us at 1-800-895-4999 and use our automated system to order a duplicate bill. Please allow approximately 5 business days for receipt of your duplicate copy.
Can I change the due date on my bill?
Our Custom Due Date option let’s you set a payment due date that fits your monthly payment schedule. Call 1-800-895-4999 or send your request by email: inquire@xcelenergy.com. Custom Due Date is not available in Michigan.
Can I get extra time to pay my bill?
If you are having trouble paying your bill or your payment is late, please call our customer contact representatives at 1-800-895-4999 right away.
Can I review billing or usage history?
You can review your billing and usage history on your account with our customer contact representatives. Simply call us at 1-800-895-4999 and we'll review your history with you over the phone. You can also view your billing and usage history with Xcel Energy's My Account website. Visit the website at: xcelenergy.com/MyAccount.
I did not receive my bill. What do I do?
The billing cycle is the number of days in each bill and it can vary from as few as 25 days to more than 30 days, depending on holidays and length of the month.
If you do not receive a copy of your bill, please call our customer contact representatives at 1-800-895-4999. We will check your account and issue a duplicate bill. We can also help you make an immediate payment either by phone or credit card.
Why was my meter reading estimated this month?
A number of factors can lead us to have to estimate the reading on your meter. Such factors may include weather or equipment problems with our hand-held or large-scale computer systems that record meter readings. If you have any questions about your estimated meter reading, please feel free to call our customer contact representatives at 1-800-895-4999.
How do I read my digital meter?
If you have a digital meter, and would like to read it yourself, simply write down the numbers that appear in the digital window. For additional information about reading your meter and other meter information please visit the About Meters section.
My meter is inside my home. Can I read it myself and provide Xcel with the reading?
Homeowners with inside meters or whose meters are in a hazardous location are eligible to enroll in the Meter Reading Window Card program. With this program, we will send you the Meter Reading Window Card along with instructions on how to use it. For more information about this program and other meter information, please visit the About Meters section.
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