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Our products and services differ based on state. Please select your state (or the state you're interested in) from the list to the left.

Why do our products and services differ based on state? Because our business is regulated by state. We have regulated operations in eight Western and Midwestern states. The different regulatory body for each state we serve determines what products and services we deliver in that state.

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FAQ: Pay Bill

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FAQ: Pay Bill

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Billing

Your bill is more than just the cost of the energy you use. It shows various fees and charges, why we collect them and who gets to keep the money.

How do I change my name or my mailing address on my bill?

If you need to change any information on your account, call our customer contact representatives at 1-800-895-4999. Our representatives will make your requested changes right over the phone. If you prefer, you can email us at inquire@xcelenergy.com.

Where can I locate rate information?

You can find rate information on our website www.xcelenergy.com/Rates. We also provide rate information to our customers periodically as required by our state public utility commissions. We post notices of rate changes on your bill, in bill inserts and in customer newsletters. If you have additional questions about our rates, please call our customer contact representatives at 1-800-895-4999.

How do I get a duplicate copy of my bill?

To receive a duplicate copy of your bill, call us at 1-800-895-4999 and use our automated system to order a duplicate bill. Please allow approximately 5 business days for receipt of your duplicate copy.

Can I review billing or usage history?

You can review your billing and usage history on your account with our customer contact representatives. Simply call us at 1-800-895-4999 and we'll review your history with you over the phone. You can also view your billing and usage history with Xcel Energy's My Account website. Visit the website at: www.xcelenergy.com/myaccount

Can I change the due date on bill?

Our Custom Due Date option let’s you set a payment due date that fits your monthly payment schedule. Call 1-800-895-4999 or send your request by email: Inquire@xcelenergy.com. Custom Due Date is not available in Michigan.

I did not receive my bill. What do I do?

The billing cycle is the number of days in each bill and it can vary from as few as 25 days to more than 30 days, depending on holidays and length of the month. If you do not receive a copy of your bill, please call our customer contact representatives at 1-800-895-4999. We will check your account and issue a duplicate bill. We can also help you make an immediate payment either by phone or credit card.

Can I get extra time to pay my bill?

If you are having trouble paying your bill or your payment is late, please call our customer contact representatives at 1-800-895-4999 right away.

What are your late fee charges?

As a reminder, we charge customers a 1% late fee on bills that are not paid by the billing date shown on the next bill, unless the bill is less than $50. If you have any questions, please call 1-800-895-4999. Note: This fee applies to our customers in Colorado only.

Am I eligible for a refund of sales tax paid on my utility bill?

Please contact the appropriate agency that administers taxes in your state. Colorado: www.revenue.state.co.us Michigan: www.michigan.gov/treasury/ Minnesota: www.taxes.state.mn.us New Mexico: http://www.state.nm.us North Dakota: www.nd.gov/tax/salesanduse/forms/ South Dakota: www.state.sd.us Texas: www.window.state.tx.us Wisconsin: www.dor.state.wi.us
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