Frequently Asked Questions

Billing and Payments

• Ask a question about your bill
• Change your account information
• Make a payment
• Sign up for viewing and paying your energy bill online
• Where to find rate information
• Get Energy Assistance Program information

Xcel Energy Services

• How to start, stop or transfer your service
• Xcel Energy services provided in your area
• How to report an electric power outage
• How to report a streetlight outage in your neighborhood
• Natural gas questions and answers
• How the electric distribution system works

Saving Energy and Money

• Programs and rebates
• Energy saving tools by InfoSmart
• Managing your energy expenses
• Appliance protection services

Company Information

• Vision, Mission, and Values
• Our commitment to the environment
• Information for investors
• How to contact Xcel Energy

Using this Web Site

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